Warranty & Returns

  • Your purchase is covered by a 90-day manufacturer’s warranty. This warranty DOES NOT cover damage(s) sustained from abuse, overuse, misuse, negligence and accidents. Once we determined that the fault is purely a result of manufacturing, we will at our discretion replace or repair the product free of charge.
  • Please contact us by email (support@wertrimo.com) within 90 days from original purchase date and BEFORE shipping the item(s) back to us. We will then issue a return authorization code. Please note that shipping costs are not covered under this warranty and all shipping costs are the responsibility of the claimant.
  • You can also return your unwanted items within 60 days from purchasing date. All items must be in as new / in a condition that allows us to resell the product and in the original packaging. We will then provide you with a store credit for the value of the returned item(s). Please note that shipping costs are the responsibility of the claimant and no shipping charges will be credited. We ask you to also get in contact with us BEFORE you return any products. For any returns to be accepted by us, you will need to receive our return authorization code. Returned orders which received free shipping will be deducted from the original order price. If a retuned item has been damaged or is not in original condition, we will not be issuing a refund and shipping costs to return the item back to you will be charged before the items are being sent back.
  • On Sale, clearance and consumable items are not eligible for returns.
  • Return shipments and related costs, be it for warranty claims or returning an unwanted item(s), are the sole responsibility of the claimant. That also means that we cannot be held responsible for possible damages or losses during return shipments. In this regard, you may want to consider to properly insure the item(s) that you intend to return.
  • With your purchase from our website, you agree to all the policies within the “Warranty & Returns” policy page.

 

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